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Managed Services Agreement

Managed IT and Communication Systems Solutions

How much downtime can you afford?

Make the most of your critical Communications Systems!

While text based communications continue to increase in popularity, Phones remain a critical component of any Business and is often the first method of contact from your Customer. A Managed Services Agreement (MSA) guarantees prompt support for your Phone Systems when you need it most!

INCLUSIONS
• Prioritised Support over Non-MSA Clients
• Liaison with Vonex for related affected Services (SIP & NBN)
• Access to Emergency A/Hrs Support (MSA & VIP Clients Only)
• Loan PABX, Component or Phone Handset as Required
• Extended Warranty on Digital & IP Handsets (inc Cordless DECT Handsets)
• No Site Call or Labour Charges for associated Equipment Fault
• Renaming of Extensions/Users as Required *NEW*
• Unlimited Voicemail Greeting & Night/Holiday Mode Configuration Assistance *NEW*
• Voicemail to Email Configuration *NEW* (On Supported Systems)
• Custom Wallpaper/Logo on Colour Display Handsets *NEW* (On Supported Systems)
• Expansion/Upgrade Consultations *NEW*
• Call Log Extraction & Analytics Reports as Required *NEW* (On Supported Systems)

NOYTECH MSA Client? Enjoy these added Benefits!
• FREE Computer Generated OGM/Greetings with Background Music *NEW*
• FREE Modem/Router Upgrade/Replacement if Required *NEW*
• FREE Phonebook/Directory Upload (On Supported Systems) *NEW*
• NBN Technical Fault Troubleshooting and liaison with Provider (Vonex) *NEW*
• Security Consultation/Management with IT Services *NEW*

TERMS & CONDITIONS
• Annual commitment for MSA. 30 Days notice required to Cancel. Agreement continues indefinitely until cancelled.
• Termination of Agreement prior to anniversary renewal date requires full payment of remaining term.
• No Site Call or Labour Charges for associated Equipment Fault applies to Business Hours only.
• Premium Rates apply for Emergency and After Hours Support. Access to Emergency Support is provided for MSA & VIP Client only.
• Exclusions: Cordless Analogue Phone, Handsets & Answering Machines; Moves/Changes/Upgrades/Expansions; Dam-age caused by Electrical Storm/Power Surge/Vandalism.
• Valued Added Benefits as Dual NOYTECH-PhonesAtWork Client listed are otherwise quoted accordingly based on time and materials.

MANAGED SERVICES NOT FOR YOU?
AdHoc Support—Call or Email during Business Hours for Support as required. (Standard Fees apply. No access to Emergency/After-Hours Support.)
VIP Retainer $55/m—If you don’t require full Managed Services but do require access to Emergency & After Hours Support. (Premium Rates apply for all work and are in addition to Retainer Fee.)

Get in touch with us. We'd love to hear from you!