Hosted & On-Premise Managed Services
How much downtime can you afford?
While text based communications continue to increase in popularity, Phones remain a critical component of any Business and is often the first method of contact from your Customer. A Managed Services Agreement (MSA) guarantees prompt support for your Phone Systems when you need it most!
Dedicated Phone System Support
For when it really matters… Whether it’s a voicemail greeting, name/extension change or a full system breakdown, a Managed Services Agreement guarantees you priority support!
Inclusions:
- Prioritised Support over Non-MSA Clients
- Liaison with Vonex for related affected Services (SIP & NBN)
- Access to Emergency A/Hrs Support (MSA & VIP Clients Only)
- Loan PABX, Component or Phone Handset as Required
- Extended Warranty on Digital & IP Handsets (inc Cordless DECT Handsets)
- No Site Call or Labour Charges for associated Equipment Fault
- Renaming of Extensions/Users as Required
- Unlimited Voicemail Greeting & Night/Holiday Mode Configuration Assistance
- Custom Wallpaper/Logo on Colour Display Handsets
- Expansion/Upgrade Consultations
- Call Log Extraction & Analytics Reports as Required
We look forward to working with you!
For all your Business Phone & Internet needs on the Sunshine Coast, Gympie, Brisbane and everywhere in between.