Computer Telephony Integration
Panasonic’s
Phone Systems have supported Computer-Telephone Integration (or CTI for short) to customers computer networks
for some years now.
With the release of its Hybrid-IP ‘TDA’ range of phones systems it has now taken that CTI to a new level.
The additional functionality of the TDA systems has
allowed software developers to really extend themselves.
One particular company,
Voice Control, has been at the forefront of CTI
development with Panasonic and has a range of software products to
maximise the CTI capabilities of Panasonic Phone Systems
I-Call is an exciting new communication tool that, by linking your telephone system and your computer network, gives you many time-saving controls. You will benefit from;
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q"Screen Pops" announcing your incoming calls
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qTransferring calls by drag and drop
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qDialling directly from your database
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qUsing the I-Call search window to find the number you wish to call
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qPress F10 to call the senders number listed on an email
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qFilter your calls so only the important callers get through in busy times.
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qRecording conversations - and automatically forwarding a copy by email
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qSending an instant SMS message from your database
The focal point of I-Call is the Application bar that resides, in it's own space at the top of the computer screen - Auto Hide is an option. The App Bar and its several glide down screens make all the above functionality available in an instance.
Click here for Powerpoint show on I-Call
Harmony is an exciting extension of the I-Call range of features and adds the following functionality
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qVoicemail – unlimited mailboxes with unsurpassed control
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qFax Server – gives you the ability to have multiple fax services and the ability to control these from anywhere.
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qUnified Messaging – for those businesses running Microsoft’s ‘Exchange’ Harmony gives you the ability to unify your Voice and Fax messages with your email.
Click
here for Powerpoint show on Harmony